Automating factory processes for 900+ employee
The Lego Group was looking to automate processes for their factory workers around the world, consisting of approximately 900 people, to improve efficiency and reduce downtime.
To achieve this goal, I was responsible for designing responsive internal online applications for their work centers.
My role: Senior UX Designer
Team: 3 person
Tools: Figma, Zoom, Maze, Slack, Trello
Timeframe: 8 weeks
Team: 3 person
Tools: Figma, Zoom, Maze, Slack, Trello
Timeframe: 8 weeks
Problem
When factory employees have an issue, look for help or need to escalate, they are use outdated and inefficient ways of communication, that does not leave any records for analysis, i.e. walking around looking for relevant people, calling a landline, using walkie-talkies.
Solution
• Machine operator will send signal from screen (tablet or kiosk)
• Relevant person will receive the signal according to current setup and process
• Relevant person will solve the issue quickly and efficiently
• The signal creation and problem-solving history is documented, ready for BI.
Result
• Efficient and recorded communication
• Prevention of bigger issues by signaling and resolving the smaller ones.
• Saving 700 Lh/year on production downtimes, 800 Lh/year on mechanical downtimes
• Records are available for further analysis
User Flow
• This app has various user types: those who initiate calls and those who receive, respond to, and close them.
• If a call is not closed in 10 minutes, it escalates to another level of authority
• The touchpoints are the machine desktop kiosk and the mobile application
UI Design
Prototype
We had to prepare everything for the five languages in which the factories are operating: English, Spanish, Czech, Hungarian, and Chinese.
Testing
Conclusion
By working in an agile, multi-functional product team and thinking beyond screen UI design, we were able to successfully automate processes and improve the UI/UX of the monitoring systems for Lego factory workers.
Our efforts ultimately helped reduce downtime and improve efficiency, while also driving digital transformation for the Lego Group.